Order FAQs

Ordering/Shipping/Exchanges/Returns

 

ORDER CONFIRMATION

  • For custom items after your order is placed, we will send you a consultation email, confirming your choices before production.    No changes to the design can be made once production has begun. 

RETURN POLICY

  • Handmade, custom, "as-is" and pre-sale items are non-refundable.
  •  If there are any issues with a received order, we must be notified within 72 hours of receiving the order. No exceptions will be made. (Product must be returned within a 7-day timeframe.)
  • Custom orders, “as-is” items, and discount Code orders are final sales and non-refundable, or exchangeable. No exceptions will be made.
  • International Returns: Due to the extreme cost of shipping and customs fees, we handle international returns on a case-by-case basis. No international return shipping will be paid.


EXCHANGES

  • We do not offer exchanges


"HELP, I RECEIVED THE WRONG ITEM"

  • If you receive the incorrect item, please notify us as soon as possible via email at customerservice@lunaticsirenstudios.com. We will send you a pre-paid shipping label. Send the item back and we will ship you the correct item. We must receive the first item before we send out any others.


SHIPPING

  •  This is a small business, shipments are dependent on our business hours, US holidays, and closings due to illness, or severe weather. Please allow 5-7 business days for processing before your item is shipped. When your order is ready to ship you will receive an email with a tracking number, if applicable.
  • We are not responsible for any delays with the shipping service provider. We are not responsible for lost or stolen packages. We are no longer responsible once an item is marked as delivered via the tracking. Use the estimated processing as guidance when ordering.


SHIPPING FOR MULTIPLE ITEMS

  • Items placed in separate orders will be shipped separately. If you want multiple items shipped together please send the individual order numbers and we will combine the orders.


COLOR VARIATIONS
* There may be some variation in color due to different screens, colors may vary slightly when viewing

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